Definition: Social participation refers to Promoting Civic Participation and Transparency of Government Decision-Making Processes covering policies concerning ICT. The usage of digital environments can promote new kinds of sociability, support, and usability or revive certainly lost facets of social ties.The construction of more effective public services, as well as new kinds of communication and interaction between citizens and the various levels of government, can all be facilitated by the use of digital tools. Even more public involvement in various levels of local management processes is possible with their use. These fresh working alliances also contribute to the legitimacy and increased transparency of public activity. Some examples of social participation are:• E-democracy• E-participation• Government-to-citizen (G2C)• Citizen-to-government (C2G)• Citizen-to-citizen (C2C)• Open governance partnership• Grass-root activism and social networking• Political campaigns• Online media• I-voting• Mechanisms: e-petitions, online consultation and crowd-sourcing platforms etc. The implications of social participation are related to the creation and implementation of policies that include as the backbone, the citizens and businesses. Additionally, to policies that govern, it is relevant that public administrations implement tools that foster, enable and ensure stakeholders participation. ""
Source: Digital Democracy of European Citizen Action Service (ECAS)
Source reference: https://ecas.org/digital-democracy/
Last modification: 2024-01-17
Identifier: http://data.europa.eu/2sa/elap/social-participation
EIRA concept: eira:ArchitectureBuildingBlock
ABB name: elap:SocialParticipationPrinciple
Title: Social participation
EIF Layer: N/A
ABB Specialised: eira:EuropeanLibraryofArchitecturePrinciplesPrinciple
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| elap:PURI | http://data.europa.eu/2sa/elap/user-centricity |
| dct:title | User-centricity |
| dct:description | (Statement) The design of digital public services is centred around their users. |
| dct:description | (Rationale) Users of European public services are meant to be any public administration, citizen or business accessing and benefiting from the use of these services. Users’ needs should be considered when determining which public services should be provided and how they should be delivered. Therefore, as far as possible, user needs and requirements should guide the design and development of public services. |
| dct:description | (Implications) A multi-channel service delivery approach, offering both physical and digital alternatives, is crucial in public service design, as users may prefer different channels depending on their circumstances. To facilitate access to public services and hide internal administrative complexity, a single point of contact should be available, especially when multiple bodies collaborate to provide a service. Users' feedback should be systematically collected, assessed, and utilised to design new public services and improve existing ones. |
| elap:scope | Business agnostic |
| elap:Category | Digital Public Service Governance |
| dct:source | User-Centricity Underlying Principle (6) of the European Interoperability Framework (EIF) |
| dct:source | https://interoperable-europe.ec.europa.eu/collection/nifo-national-interoperability-framework-observatory/glossary/term/user-centricity |
| rdfs:comment | The European Interoperability Framework is part of the Communication (COM(2017)134) from the European Commission adopted on 23 March 2017. The framework gives specific guidance on how to set up interoperable digital public services. |
| dcat:theme | Technical IoP, Semantic IoP, Organisational IoP |
| elap:paGovernance | NWS |
| elap:influenceInDPSLifecycle | Desire |
| elap:influenceInDPSAttribute | Desire |